1. How do I return a purchased item? What is the procedure to return a product to Craftdunia?
In order to initiate a return, please call our customer service at +91 7568544484 or email us at firstname.lastname@example.org. Our customer care representative will help you with the process.
Please ensure to return the product in its original form.
Send the return shipment back to our warehouse at the address below.
3/220-221, Heera Panna Market, Sindhi Bazar
Udaipur (Rajasthan) – 313001.
2. How do I get a defective item replaced? What if the product does not fit me?
All products sold at craftdunia.com are covered under our 30-Day Return Policy.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at email@example.com or call us on +91 7568544484, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The refund will be not released if the customer fails the below conditions:
(i) Any product that is not in its original form.
(ii) Any product that is returned without original packaging and accessories included with the product at the time of delivery.
3. How do I cancel an order?
The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified for the same.